Privacy Policy

Privacy Policy for Sulis Garden Rooms

At Sulis Garden Rooms, accessible from sulisgardenrooms.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Sulis Garden Rooms and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Sulis Garden Rooms. This policy is not applicable to any information collected offline or via channels other than this website.


Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.


Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.


How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

Sulis Garden Rooms follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.


Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of Sulis Garden Rooms.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Sulis Garden Rooms, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Sulis Garden Rooms has no access to or control over these cookies that are used by third-party advertisers.


Third Party Privacy Policies

Sulis Garden Rooms’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.


CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.


Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Sulis Garden Rooms does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Frequently Asked Questions:

Sulis Garden Rooms in most cases fall within permitted development.  The exact rules do vary, so we would need to check with your planning authority. However we can handle the planning process for you if required.

Yes they do.
Unlike timber constructed rooms, Sulis Garden Rooms come with a 20 year structural integrity guarantee.

This will depend on any local planning restrictions. Under permitted development, a room over 10 meter square must be within 20m from the original house. It must also not be in front of the front face of the house. However, a survey visit to your garden will enable us to recommend the best position.

Yes, they are warm enough to use throughout the year. They are fully insulated in the floor walls and ceiling with minimum 100mm insulation.

Yes, we are are able to offer a full installation service, enabling you to enjoy your garden room straight away.

Finance can be arranged. Please contact us for more information about this.

Yes we visit your garden as part of the Sulis Garden Rooms design service.

We provide a 3D graphic mockup of your garden room to help you visualise your design. We can provide a full set of drawings if planning permision is required, at a small additional cost.

Depending on size and design, usually 2 working weeks is all it takes for you to start using your new garden room.  

Yes, our designers can work with you to create a custom design perfectly suited to your specific needs and garden style.

We would be happy to discuss this option with you. 

Yes we can fit dividing walls. 

Yes we can fit electric underfloor heating. This will be costed upon request.

Yes this is possible but planning and building regulations would need to be adhered to.   

Yes Solar panels can be installed but we would need to confirm this with your planning authority

Yes, Sulis Garden Rooms are supplied with 50mm sound insulation as standard, in addition to thermal wall, floor and ceilling insulation.

Yes the garden room can be relocated due to our modular construction process, subject to your chosen interior finishes.

With our unique powder coated steel panel finish,  the occasional wash will suffice.  If you have wood detailing we recommend refreshing every 3-10 years depending on your chosen treatment.